At DataComIT I managed all HEAT © installations; my role ranged from general Account Managment to the management of the project – I designed the systems & also performed the installations.
I became a certified technician and designed client solutions to improve help desk or production line processes. Each installation required a thorough appreciation of current business processes and operating environments/systems.
FrontRange Product – HEAT © www.frontrange.com
I worked closely with DataComIT’s Goldmine © technician when project integrations of both products were required. HEAT © & Goldmine © are compatible products; and together offer seamless insight into communication ranging from sales & marketing through to current production/servicing issues.
My role also required me to liaise on a regular basis with the Asia Pacific distributor to manage client billing/accounts, seek design solutions, and to work on sales presentations and new business opportunities.
