The current Audi website was designed three years ago, and needed a “facelift” to give it a fresher look and feel, with copy and imagery that was more appropriate for the UK market and which gave a richer representation of the brand.
Consumers had told Audi that they wanted more imagery, so it was also an excellent opportunity to display content in a more compelling way and deliver a site that was more engaging and easier to use. At the same time, the site needed to be integrated into a new content management system (CMS).
The challenge was to keep visitors engaged for longer, and encourage them to explore the site further, wherever they were in the buying process. The site also had to inspire new users, by creating a richer experience.
Home page

The response
First of all, we created a set of guidelines for Audi, defining Audi UK’s brand personality, tone of voice and look and feel.
Much of the site text was completely rewritten and transformed into powerful, punchy copy that reflected Audi’s brand personality.
Meanwhile, the layout meant that we had a lot more space to display beautiful brand imagery. This was refreshed to bring it into line with Audi’s UK brand style – reflecting the brand values of progressive, sophisticated and sporty.
We simplified the navigation for the site and made it quicker and easier to use, with useful features such as a comparator tool, a configurator tool and a new 360° exterior view. We also gave the product range page a better overview of the models, with direct links to those model pages, so visitors could find exactly what they wanted as quickly as possible.
Comparison tool

The results
The refreshed site now reflects Audi’s UK brand image – it looks, feels and sounds distinctively Audi. Following some intensive testing, overall user satisfaction improved by 10% across the whole experience. The site’s aesthetics and brand image were noted as particular strengths, and users are now especially happy with the comprehensive, up-to-date information and the search function.
“The Audi site is an immersive brand experience, which successfully fulfills its role to the point where over half of Audi buyers say their decision was positively influenced by the website.” Digit magazine July 2004.
Image Gallery
